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ashw7427035
ashw7427035
Participant
September 30, 2018
Answered

Cancel Adobe Stock - free trial 10 asset plan

  • September 30, 2018
  • 4 replies
  • 1416 views

Hello,

I recently signed up for the free 10 asset trial of Adobe Stock and to my knowledge I should of been able to cancel this subscription at anytime before the free trial ends so that I am not billed the following month. I have gone to the "manage my plan" part of my account which does not give me the option to cancel my subscription before I am billed. Please can a staff member cancel my subscription before my free trial ends so that I am not billed as I do not wish to use/be billed for this service.

    Correct answer twaritar3263062

    Hi Ash,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Sep 2018.

    When you subscribe to the promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. You may also refer to Adobe Subscription and Cancellation Terms | Adobe

    Please check your private message for more details.

    Regards,

    Twarita

    4 replies

    D
    David5C72
    Participant
    October 15, 2020

    It is very tricky that you offer 1 moth free but in the small letters you force a 12-month contract, I had the same issue and decided to keep my subscription, but anyways if you lost 1 day paying you're unable to use your pre-paid contents.... can any Adobe Employee help me with my issue, I need to access to my already payed content 

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      October 15, 2020

      Please contact customer care at the link mentioned above.

      M
      Mariusz0D4D
      Participant
      October 14, 2020

      Same here, signed up for free Stock trial and cancelled it manually afterwards. Unfortunatelly, the subscription was not cancelled by Adobe and my account has been charged since August 2020. Now I have cancelled it and had to pay over £100? This is riddiculous, as I never used the service since as I was sure the service has been cancelled.

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      October 14, 2020

      Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      October 1, 2018

      Hi AW,

      Was there any messaging in Account Management when you tried to cancel your subscription? Can you provide a screenshot of what you see when you try to manage your subscription, please?

      EBQ

      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      October 1, 2018

      Hi Ash,

      Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

      I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Sep 2018.

      When you subscribe to the promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. You may also refer to Adobe Subscription and Cancellation Terms | Adobe

      Please check your private message for more details.

      Regards,

      Twarita

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