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jonesu
Known Participant
October 12, 2018
Answered

cancel adobe stock... how?

  • October 12, 2018
  • 1 reply
  • 503 views

I have just purchased what I THOUGHT was a one-off, one-time purchase of a pack of 5 credits. I do NOT want a monthly roll-over.

After making my purchase, I went to my account to print off the invoice. I find that according to the account information for Adobe Stock, I now have a monthly roll-over with the next payment due in mid November. THIS IS NOT WHAT I THOUGHT I WAS PURCHASING.

Of course that could be my mistake (but I don't see how - please explain), but nowhere on my account page can I find this invisible link Adobe talks about to cancel this subscription. I can't find it anywhere at all. So how do I cancel?

Everything on the Adobe site appears to go in a loop. It is the most frustrating morning I have had for quite a long time.

Please would someone explain in clear and simple language: HOW DO I CANCEL THIS ADOBE STOCK SUBSCRIPTION?

Thank you.

Andrew Jones

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi Andrew

    You don't have a subscription plan, so there is nothing to cancel.

    The wording on the plans page should not state that the credit pack will renew automatically, as it won't - it's a one time purchase.

    No further action is required on your part.  You have your credit pack and have 1 year to use the credits. 

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley Gray
    Inspiring
    October 12, 2018

    Sorry for the confusion caused.

    You are correct.  Credit packs are one-off purchases and will not renew automatically.  We will look into correcting the information on the plan and payment page.

    Kind regards

    Bev

    J
    jonesuAuthor
    Known Participant
    October 12, 2018

    Thank you for the rapid reply, Beverley

    But I don't think I am confused.

    You don't mention anything in your reply about permanently cancelling the plan that I seem to have been saddled with. Is that what you mean? That you are now going to cancel this subscription plan and delete it from my account?

    So that I still have x number of unspent credits to use, but no monthly subscription payment roll-over?

    And where is this "cancel" button that the help pages talk about, but which I cannot find anywhere? I tried 3 different browsers to make sure it wasn't a browser glitch.

    Many thanks

    Andrew Jones

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    October 12, 2018

    Hi Andrew

    You don't have a subscription plan, so there is nothing to cancel.

    The wording on the plans page should not state that the credit pack will renew automatically, as it won't - it's a one time purchase.

    No further action is required on your part.  You have your credit pack and have 1 year to use the credits. 

    Kind regards

    Bev

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