Participant

Answered

Cancel Adobe Stock - I never signed up to a year plan

Forum|Forum|8 years ago
June 28, 2017
3 replies
1734 views

Hello

I have not signed up to a year plan with Adobe Stock. I attempted to use the 10 'free' images as advertised and I am now faced with either a £23.99 monthly direct debit or a £113 cancellation fee which is astronomical and I just cannot afford it. Neither were made clear upon the 'free' downloads.

This is really not acceptable and puts me in financially difficulties if it cannot be revoked. Adobe, please waive the fee and cancel the Stock subscription.

I am also not happy that there is no online chat available and only phone calls of which are also not free.

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Kerry,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

nicolined72624112

Participant

I need to get this canceled immediately, please

Sheena Kaul

Legend

Please reach the support for the same.

You may refer to the Contact Support FAQ: Unable to reach support through the "Contact US" link in case if you have troubles.

ninom52058275

Participant

I have just discovered that I was being charged for this on my credit card that I don't use, I have been paying few month for something that I did not use or want! I can't cancel it without the fee and who will give me my money back?? I have only signed up for lightroom and it looks like I have been paying for something I never knew... I need a cancellation and a refund ASAP! Who does such things sneakily charging you for something when I only wanted lightroom!

nicolined72624112

Participant

This seems to be the new way Adobe catches its customers I signed up for the same thing free stock for a month and is now billed for it! Why is this happening in such a sneaky way?

Sheena Kaul

Legend

Hi Nicoline,

Please see Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock

You may still Contact Customer Care for further details.

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Kerry,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

K

KerryLeslieAuthor

Participant

Hi Sheena

Yes I've seen those links and they are not helpful as you end up going in loops.

I can't chat to someone on the phone and there is no live chat online option. I want a full refund and under no circumstances can I afford to pay the £113 cancellation fee for a product I never knowingly signed up for.

Regards
Kerry

Sheena Kaul

Legend

I understand your concern, Kerry.

Please see the private message I sent.

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