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E
elysea98852941
Participant
December 28, 2017
Answered

Cancel Adobe Stock Subscription

  • December 28, 2017
  • 1 reply
  • 553 views

I cancelled my 10 images per month (yearly) subscription earlier this month. However in order to download the remaining images I had left on my account, Adobe had to restart my account. I have been calling and chatting to cancel the account (again). I have had no answer!! Now I have been charged an extra month and another yearly subscription! Please refund the charge made on December 27, 2017 and cancel my subscription for good.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Please check your private message.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 28, 2017

    Hi Elyse,

    You can now self cancel your Stock subscription from the account management page.

    Please see the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    If you are unable to self cancel the subscription, please contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation requests and refund related queries.

    In case you are not able to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face troubles, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

    E
    elysea98852941Author
    Participant
    December 28, 2017

    I am not paying $164.95 to cancel a year subscription that I did not subscribe to in the first place. Please cancel to account to bypass the cancellation charge and refund the $29.99 charged yesterday.

    Again, I cancelled the account earlier this month. The account resubscribed due to Adobe Stock's technical billing issues. Please cencel the account or forward this issue to a manger.

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 28, 2017

    Please check your private message.

    Regards

    Twarita

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