Participant

Answered

Cancel Adobe Stock Subscription

Forum|Forum|9 years ago
March 1, 2017
2 replies
626 views

So I waited for 8 months to cancel the Adobe Stock Subscription to avoid the "penalties", then I found out today that it got renewed on Feb12 without giving me any notification. I want to get refunded and cancel the subscription. Any help Adobe? customer service is awful, I love adobe but this really has been a big let down guys..

When they found out that I was cancelling, I was told that I will be transferred to another customer service representative, and wait for 22 minutes?

If anyone in the forum can give me a quicker answer as to how I can cancel this plan without any fees and be properly refunded I would appreciate it very much

Thank you

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Correct answer Beverley Gray

Hi adimu

I've replied to the message you sent me regarding this.

Thanks

Bev

adimuAuthor

Participant

11minutes later... this is still what it says:
Oh adobe.. what happened to you

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

adimuAuthor

Participant

I read this already:
Cancel your Creative Cloud membership

that's why I asked because and it says that I can get refunded after 14days ? but beyond that I have to pay 50% of the fee? is that the yearly fee or just the fee that I've paid for that month?

Beverley GrayCorrect answer

Inspiring

Hi adimu

I've replied to the message you sent me regarding this.

Thanks

Bev

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