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aleksandraf98654623
Participant
January 6, 2018
Answered

Cancel automatic renewable plan

  • January 6, 2018
  • 3 replies
  • 337 views

Hi, I have a problem with automatic renewable plan which take a money from my acount in start of this new year. I do not know about this plan and about this automatic take money. Adobe did not inform me about it, they did not ask me about consent on renewable plan. I did not create any plan, I want return my money which adobe take from my bank acount.

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    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Aleksandra,

    I have checked your account details and noticed that the Adobe Stock subscription has been canceled and the refund(36.89 EUR)has been already processed. The amount would be credited back on your account in the next 5-7 days.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    January 8, 2018

    Hi Aleksandra,

    I have checked your account details and noticed that the Adobe Stock subscription has been canceled and the refund(36.89 EUR)has been already processed. The amount would be credited back on your account in the next 5-7 days.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 6, 2018

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

    When you clicked the agreement to start, you were supposed to have read the terms before buying

    -Subscription Terms https://www.adobe.com/misc/subscription_terms.html

    Just Shoot Me
    Just Shoot Me
    Legend
    January 6, 2018

    Log in to your account and you should be able to cancel your subscription.

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