Cancel "Free Trial Plan" Issues

Forum|Forum|3 years ago
May 11, 2022
1 reply
805 views

The absurdity of not being able to cancel my "Free Trial Plan" for the past 14 days has been absurd. I have been in constant communication with several support agents who continuously say that I will receive an email confirmation within 24 to 48 hours to confirm the cancellation, however the trial period is still active, and I am unable to do anything about it on my end as the message still says "You'll be able to manage this plan shortly" (since April 28th 2022). I have filed a complaint through the Better Business Bureau.

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WendellaBee

Adobe Employee

Hi @24344394,

I'm sorry you are having difficulty, you should be able to cancel your subscription via https://account.adobe.com. Let me reach out to one of my contacts in customer care and see if someone can assist you.

If you wish you can direct message me with a phone number where an agent can reach you. In the meantime I'll see if someone can contact you via the email address associated with your Adobe account.

A

Anonymous

I appreciate the repsonse.

I have been in communication with multiple chat support agents since April 28th. Since then, I have not been able to cancel the free trial plan myself (see image attached).

I have been told that my case has been escalated to the back end, however that has been mentioned to me several times with false promises of receiving an email confirmation to confirm the free trial plan has indeed been cancelled...which it has not been, as it still appears active on my end.

I do not want this lapsing past the free trial period, or to be billed for this, as I submitted my cancellation request well within the period to avoid this situation.

I will be following up once again within the next day or two if this is not resolved.

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