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asias55203727
Participant
January 1, 2018
Answered

cancel membership in adobe stock

  • January 1, 2018
  • 1 reply
  • 518 views

Hello,

I want to cancel membership in adobe stock but I don't have the option: manage plan, switch the plan etc ...

I didn't use the account, I didn't download any paid photos at the time. Please, cancel the invoice issued to me and help cancel my account so that I will not be charged again.

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi ilaria.f79

    Your subscription has been cancelled as payment was not authorized.

    Kind regards

    Bev

    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 1, 2018

    For any questions regarding invoicing you need to contact Adobe directly. This is a user to user forum (with Adobe Stock having a big participation by Adobe Employees). Users can't help on this matter.

    Please look here for more information: Re: Unable to cancel my Adobe Stock subscription

    Nb: Please be aware, that sometimes non-Adobe people want to establish contact (ie via Skype), asking for personal information. Adobe employees can check up your account without asking those infos. In the forums, Adobe employees have the Adobe badge assigned.

    ABAMBO | Hard- and Software Engineer | Photographer
    ilaria_f79
    ilaria_f79
    Participant
    January 4, 2018

    I have the same problem, want to cancel and not be charged on my credit card, but nobody answer to my email, It is really disappointed that is so difficult and i think it is not right! Please help me!

    Beverley Gray
    Community Manager
    Beverley GrayCommunity ManagerCorrect answer
    Community Manager
    January 4, 2018

    Hi ilaria.f79

    Your subscription has been cancelled as payment was not authorized.

    Kind regards

    Bev

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