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asias55203727
Participant
Jan 1, 2018 12:09 PM UTC
Answered

cancel membership in adobe stock

Hello,

I want to cancel membership in adobe stock but I don't have the option: manage plan, switch the plan etc ...

I didn't use the account, I didn't download any paid photos at the time. Please, cancel the invoice issued to me and help cancel my account so that I will not be charged again.

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Jan 4, 2018 8:09 AM UTC

    Hi ilaria.f79

    Your subscription has been cancelled as payment was not authorized.

    Kind regards

    Bev

    View reply

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 1, 2018 12:20 PM UTC

    For any questions regarding invoicing you need to contact Adobe directly. This is a user to user forum (with Adobe Stock having a big participation by Adobe Employees). Users can't help on this matter.

    Please look here for more information: Re: Unable to cancel my Adobe Stock subscription

    Nb: Please be aware, that sometimes non-Adobe people want to establish contact (ie via Skype), asking for personal information. Adobe employees can check up your account without asking those infos. In the forums, Adobe employees have the Adobe badge assigned.

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    ABAMBO | Hard- and Software Engineer | Photographer
    ilaria_f79
    ilaria_f79
    Participant
    Jan 4, 2018 7:49 AM UTC

    I have the same problem, want to cancel and not be charged on my credit card, but nobody answer to my email, It is really disappointed that is so difficult and i think it is not right! Please help me!

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Jan 4, 2018 8:09 AM UTC

    Hi ilaria.f79

    Your subscription has been cancelled as payment was not authorized.

    Kind regards

    Bev

    Translate
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