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T
tims24738333
Participant
February 25, 2018
Answered

Cancel my membership!!!!!

  • February 25, 2018
  • 3 replies
  • 501 views

I would like to cancel my stock membership. Auto renewal is 26/02/2018 today is the 25/02/2018. I do not want this to rollover!!! When I tried to cancel a few days ago the option to cancel was simply not available as it was not visible. Today it became visible however want to charge me a $230 cancellation fee!!! This is not right. I was told about 9 months ago by a rep on the phone that I needed to wait until the annual renewal date to cancel without any fee. And now when I do that, it want to charge $230. This needs to be resolved. We want to cancel!!!!

we have done everything right.

    3 replies

    F
    fantastic_Flair8238
    Participant
    June 30, 2025

    I wanna cancel my plan but it is charging me a lot or expensive and I am not using the adobe account anymore

     

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    June 30, 2025

    Check here to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    ABAMBO | Hard- and Software Engineer | Photographer
    A
    adi_bbc
    Participant
    February 25, 2018

    I have the same issue not being able to cancel after one month of trial. Under the plan details there is no switch or cancel plan option!

    How do I cancel the stock plan please?

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 26, 2018

    Hi SM,

    I see you have an Adobe account under the same ID as with forums.

    While going through your account details I noticed that your subscription has been suspended and that is the reason you are unable to get the 'cancel plan' option.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    T
    tims24738333Author
    Participant
    February 25, 2018

    This is not the right time. It is 11:37pm

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 26, 2018

    Hi Tim,

    I see your Stock subscription has already been cancelled as per the request.

    Please feel free to update this thread in case of any additional questions so that we can further assist you.

    Regards

    Twarita

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