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humblenhungry
humblenhungry
Participant
Dec 4, 2018 3:11 AM UTC
Answered

Cancel my plan

I wish to cancel Adobe Stock as I did the trial intended to cancel, but forgot and was charged for one month.

I will not be able to need 10 assets as much as I had hoped.

There is no one replying to the chat that is offered at Adobe Stock

Please cancel immediately

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 4, 2018 10:39 AM UTC

    Hi Robin,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 4, 2018 10:39 AM UTC

    Hi Robin,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
    humblenhungry
    humblenhungryAuthor
    Participant
    Dec 4, 2018 4:38 PM UTC

    Thanks for replying Twarita,

    It is now all sorted.

    Translate
    bucksommerkamp
    Community Expert
    bucksommerkampCommunity Expert
    Community Expert
    Dec 4, 2018 6:35 AM UTC

    This is not Adobe customer service, it's a user-to-user community forum. We can't cancel your plan from here, but here's who to contact:

    https://helpx.adobe.com/contact/support.html

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