Participant

Answered

Cancel my subscription

33 replies
10142 views
Translate

There isn't a button to cancel my subscription - please can you cancel it. Thank you.

cancel

This topic is closed to new replies. Start a new post to keep the conversation going.

Nancy OSheaCorrect answer

Community Expert

See this link for detatils on cancelling from your Adobe Account portal. However, you must resolve the payment issue before you can cancel. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Nancy O'Shea— Product User & Community Expert

L

lisam27578405

Participant

How in gods name do i cancel?! cant see aanything about canceling YET money was taken from my account and it says theres a problem with my payment!

Translate

Nancy OShea

Correct answer

Community Expert

See this link for detatils on cancelling from your Adobe Account portal. However, you must resolve the payment issue before you can cancel. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Translate

Nancy O'Shea— Product User & Community Expert

arunachalan18186996

Participant

I need to cancel my trial subscription please. I need help as I am unable to do it.

Translate

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

Translate

vanesac56380913

Participant

I am not able to cancel mine . Can you help.

Translate

WendellaBee

Inspiring

Hi VC,

I looked up the Adobe ID you are using on the forums and did not find any Stock subscription.'

EBQ

Translate

twaritar3263062

Participating Frequently

Hi Leyli,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 11 Sep 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please check your private message for more information.

Regards,

Twarita

Translate

B

brandio70366688

Participant

Me too. Cannot get a hold of anyone to cancel. Its this endless circle with no help to cancel my subscription.

Translate

Beverley Gray

Inspiring

Hi Brandi - reply given here: Cannot Cancel

Thanks

Bev

Translate

Nancy OShea

Community Expert

Cancel a stand-alone Stock membership

Sign in to your Adobe ID account with your Adobe ID and password, or with your social (Facebook or Google) account. ... https://accounts.adobe.com/
In the top navigation bar, click Plans.
Under Plan information, click Manage plan for the plan you want to change. ...
Under Plan & payment, click Cancel plan.

Translate

Nancy O'Shea— Product User & Community Expert