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luciek49401751
luciek49401751
Participating Frequently
July 19, 2018
Answered

cancel of one month free test version adobe stock

  • July 19, 2018
  • 1 reply
  • 812 views

Hi all,

could anyone please help me, how to cancel my one month free test version of adobe stock?

Now i am in the test period and i dont want to continue...

Thank you very much

Have a nice rest of the day

Lucie

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hallo,

    could anyone from the staff give me the final answer for my last 2 messages, please?

    Thank you

    Lucie


    Hi Lucie,

    Twarita and I have both confirmed that you have no subscriptions associated with the Adobe ID that you are using on the forums.

    EBQ

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 19, 2018

    Hi Lucie,

    Thanks for reaching out to the Adobe Stock community.

    You may now self-cancel your Adobe Stock subscription. Please follow the steps as mentioned in the help document in order to cancel your Adobe Stock plan: Cancel your Adobe Stock membership

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    luciek49401751
    luciek49401751Author
    Participating Frequently
    July 19, 2018

    Thank you for your answer, Twarita.

    I’ve already tried to follow this manual, but i dont have this options in my adobe stock account - i can see under the plans and products only the pay-free membership in service creative cloud and the possibility to download the app adobe for PCs.

    So now i dont understand, because on the beginning ive created an account on stock.adobe.com for a month test for free and i dont wanna it to continue anymore and dont want to be surprised with the minus money on my credit card...

    Thank you for help

    Lucie Karabinošová

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 19, 2018

    Lucie,

    I just checked your account details and noticed that there is no subscriptions under the Adobe ID shared in the forums.

    When you say that you have created an account on stock.adobe.com, I believe you have not clicked on the one-month free trial(after creating the account) and that is the reason you do not have a subscription under this Adobe ID(one shared in the forum). In order to sign up and to get the 10 free images, you need to click on the "Start your free month" from the link given below:

    Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock

    Also, there might be a possibility that you are having a different Adobe ID with an active Stock subscription. If yes, please share that with me in a private message so that I can further assist you.

    Regards,

    Twarita

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