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Alondra245613392o3d
Participant
May 23, 2022
Answered

Cancel Stock Subscription but there is a fee?

  • May 23, 2022
  • 1 reply
  • 201 views

Hi! I am trying to cancel a free trial I received by Stock, but didn't realize that I had to pay a fee because it was a yearly, monthly purchase?! It was supposed to be free and in a couple days I am getting charged but I cannot afford anything! Please, I do not want to pay the fee or the monthly purchase! 

I am okay with having the remaining months with my pre-purchased Creative cloud yearly subscription, but I do not want Stock anymore. It is a separate plan and the fee I am being charged is the same as the Create Cloud subscription. Please! I cannot pay for anything else right now! Someone help me cancel Stock without fees please!

This topic has been closed for replies.
Correct answer Abambo

The trial, you have subscribed, is a subscription for a year, first month free, cancellable the first month without a fee, cancellable during the first 14 days of the second month (first month to pay) without any fee and a refund. Thereafter, you have a subscription for (the remaining of) a year. If you want to cancel, you agreed to pay half of the remaining due as an early cancellation fee.

 

I suggest you contact Adobe customer care for negotiating your way out of this contract. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
May 23, 2022

The trial, you have subscribed, is a subscription for a year, first month free, cancellable the first month without a fee, cancellable during the first 14 days of the second month (first month to pay) without any fee and a refund. Thereafter, you have a subscription for (the remaining of) a year. If you want to cancel, you agreed to pay half of the remaining due as an early cancellation fee.

 

I suggest you contact Adobe customer care for negotiating your way out of this contract. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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