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hanulik
hanulik
Participant
Dec 7, 2017 10:57 PM UTC
Answered

Cancel subscription

How can I cancel my subscription plan with an annual commitment? I bought a monthly free version, and now I can not find the button in the administration of the plan. True, the monthly trial period has already passed and the payment has not been removed simply because of the invoicing error. Please ask how to cancel the plan and not have to pay? Thanks.

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Dec 8, 2017 11:36 AM UTC

Hi Jan,

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

I hope that helps!

Regards,

Sheena

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3 replies

Sheena Kaul
Sheena KaulCorrect answer
Legend
Dec 8, 2017 11:36 AM UTC

Hi Jan,

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

I hope that helps!

Regards,

Sheena

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hanulik
hanulikAuthor
Participant
Dec 9, 2017 6:42 PM UTC

Thanks Sheena, I know this tutorial. Now the problem is resolved - the Stock has been deleted from my account. I do not know how It was not me...

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Sheena Kaul
Sheena Kaul
Legend
Dec 11, 2017 4:11 PM UTC

I am glad that it has been resolved for you!

Feel free to update the thread in case of any issues.

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