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October 8, 2018
Answered

Cancel Subscription

  • October 8, 2018
  • 1 reply
  • 317 views

I only subscribed a 1 month trial and i want to cancel the plan, but I just got a bill of 36,89 saying it includes the Adobe stock plan. I never subscribed to the stock plan so I would like to cancel my subscription.

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    Correct answer twaritar3263062

    Hi Sergio,

    Sorry to hear that you are facing troubles with Adobe Stock services. I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    The subscription is in a suspended state due to payment issues. Please see your private message for more information.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    October 8, 2018

    Hi Sergio,

    Sorry to hear that you are facing troubles with Adobe Stock services. I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 07 Sep 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    The subscription is in a suspended state due to payment issues. Please see your private message for more information.

    Regards,

    Twarita