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danielt45093863
Participant
Jul 16, 2017 8:34 AM UTC
Answered

Cancel subscription.

Hi i can't find the cancel button in my account. I need to cancel my subscription before get charge.
This doesn't look right !!!

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jul 17, 2017 11:50 AM UTC

    Hi Daniel,

    Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Sheena

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    3 replies

    Brad Lawryk
    Brad Lawryk
    Legend
    Jul 16, 2017 4:37 PM UTC

    Looks like it may be disabled because of a problem with your credit card.

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    danielt45093863Author
    Participant
    Jul 17, 2017 2:14 AM UTC

    Hi Brad.. thank you !

    My credit card was fine.

    Actually they charge me the service anyway today. :/ I tried to cancel before, because I was just trying the free trial,  but i have'n't the option to do it as I shown in the picture.

    Do you know what should I do ? I mean is there a contact service? I'm in New Zealand.

    Cheers

    Daniel

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jul 17, 2017 11:50 AM UTC

    Hi Daniel,

    Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Sheena

    Translate
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