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kyungminl84937485
kyungminl84937485
Participant
February 16, 2018
Answered

cancel the adobe stock subscription.

  • February 16, 2018
  • 1 reply
  • 775 views

I registered Adobe stock plan with free one-month trial version at Jan 15.

But I didn't use anything at all, and I even don't want to continue with my license.

I would like to undescribe my license. so I've followed the manual with it,

(https://helpx.adobe.com/kr/stock/kb/cancel-membership-subscription-stock.html)

but I cannot see the "cancel plan" from my page.

only i can see is the There is an issue with your payment details.

HOW I CAN CANCEL the subscription with my adobe stock plan? 

please cancel my adobe stock subscription. Thank you.

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      Correct answer Sheena Kaul

      Hi there,

      Since you're getting the message that there is an issue with the payment; that is the reason why it isn't showing the cancel button in your account.

      Please Contact Customer Care for the cancellation requests.

      You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're having troubles reaching the support.

      Regards,

      Sheena

      1 reply

      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      February 16, 2018

      Hi there,

      Since you're getting the message that there is an issue with the payment; that is the reason why it isn't showing the cancel button in your account.

      Please Contact Customer Care for the cancellation requests.

      You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're having troubles reaching the support.

      Regards,

      Sheena

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