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giovannab33048556
Participant
February 5, 2018
Answered

cancel the subscription that I did not sign

  • February 5, 2018
  • 1 reply
  • 417 views

After many attempts to cancel the subscription that I did not sign, I found myself charged € 36.59 per month for 8 months.
From the site of these criminals nn it is possible in any way to cancel the subscription (even if fake).
CAUTION

After many attempts to cancel the subscription that I did not sign, I found myself charged € 36.59 per month for 8 months.
From the site of these criminals nn it is possible in any way to cancel the subscription (even if fake).
CAUTION
I ask someone from adobe to be contacted to solve the problem.
my mail is <REMOVED BY MODERATOR>

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Giovanna,

    Sorry for the trouble it has caused to you. I did go through your Adobe ID which is shared in the forums to check your transaction details, however, I am unable to locate any active subscription and thus there are no transaction records. You might have another Adobe ID where you have been charged € 36.59 per month for 8 months. Please share the Adobe ID in a private message so that I can check and can further assist you.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    February 5, 2018

    Hi Giovanna,

    Sorry for the trouble it has caused to you. I did go through your Adobe ID which is shared in the forums to check your transaction details, however, I am unable to locate any active subscription and thus there are no transaction records. You might have another Adobe ID where you have been charged € 36.59 per month for 8 months. Please share the Adobe ID in a private message so that I can check and can further assist you.

    Regards

    Twarita

    G
    giovannab33048556Author
    Participant
    February 5, 2018

    Hi Tearita,

    my ID is <REMOVED BY MODERATOR>

    thank you,

    I am in great difficulty, can you help me to solve the problem?

    kind regards,

    Giovanna

    2018-02-05 19:22 GMT+01:00 twaritar3263062 <forums_noreply@adobe.com>:

    cancel the subscription that I did not sign created by twaritar3263062

    <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

    the full discussion <https://forums.adobe.com/message/10155229#10155229>

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 5, 2018

    Please see your private message.

    Regards

    Twarita

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