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cunningam
cunningam
Participant
November 13, 2018
Answered

Cancel this right now and return my money

  • November 13, 2018
  • 1 reply
  • 498 views

Hi have no idea what this Adobe stocks is. I did not authorise this subscription nor its monthly renewal since July 2018. Cancel this subscription immediately and return my funds.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Twarita,

    I am well aware I have not used any of whatever this is because I did not sign up for this. I do not know how you have my credit card details and I expect you to cancel this membership now and return my money. I did not authorise this Membership. A screen shot of the terms and conditions is not proof of an account I allegedly signed up for.

    Kind regards,

    Kym Cunningham


    Kym,

    The issue has been taken care off and resolved.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    November 13, 2018

    Hi there,

    Sorry for the trouble it has caused to you.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month (one-year) plan on 25 Jun 2018.

    When you subscribe to the Adobe Stock promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information, you may refer to Adobe Subscription and Cancellation Terms | Adobe

    However, I understand your concern here that you might not be aware/or have overlooked the terms when you had signed up for the Adobe Stock promo offer.

    You can now self-cancel your subscription. Please follow the steps as mentioned in the help document: Cancel your Adobe Stock membership

    You may also reach out to our support team Support FAQ: How can I contact Adobe for support?  for the cancellation and refund related requests.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    cunningam
    cunningamAuthor
    Participant
    November 14, 2018

    Twarita,

    Twarita,

    Please provide evidence of the initiation of this subscription.

    Kind regards,

    Kym Cunningham

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    November 15, 2018

    Kym,

    When you sign up for Adobe Stock 10 images per month(one-year), it is clearly stated that you are signing up for an annual commitment and the free trial was valid for a month only. If you cancel within the correct timeframe you will not be charged.

    Please see the screenshot below:

    I have checked your account details again and noticed that you have not used any of the allocated licenses.

    Please see the private message for more details.

    Regards,

    Twarita

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