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kateřinak88584480
Participant
Apr 4, 2019 2:42 PM UTC
Answered

Cancel without fee

I was recently billed $36,29 for my second month of service. I got the first month free. I have not downloaded any images yet. I would like to cancel because I will not be reimbursed by my employer for the service.  I read on your website that if I cancel within 14 days of the second billing cycle for this type of membership (first month free), I won't have any problems with cancellation fees. Thanks.

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Apr 4, 2019 11:16 PM UTC

    See Cancel Adobe Stock

    Cancel your Adobe Stock membership

    Nancy O'Shea— Product User & Community Expert

    3 replies

    Abambo
    Community Expert
    Community Expert
    Apr 5, 2019 4:32 PM UTC

    Discussion successfully moved from Adobe Creative Cloud to Adobe Stock

    You need to self cancel your membership. You will get reimbursed when you cancel within the first 14 of the second month. Do as https://forums.adobe.com/people/Nancy%20OShea  shows here: Re: Cancel without fee .

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    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Apr 4, 2019 11:16 PM UTC

    See Cancel Adobe Stock

    Cancel your Adobe Stock membership

    Translate
    Nancy O'Shea— Product User & Community Expert
    Ned Murphy
    Legend
    Apr 4, 2019 3:07 PM UTC

    How to cancel your Adobe Creative Cloud plan or membership

    Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

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