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Dulce_Quesada7047
Participant
Jun 30, 2025 5:55 PM UTC
Answered

Cancelar suscripcion

Hola, buen día. Quisiera cancelar mi plan actual de Adobe Stock, pero me aparece un problema de facturación y no deseo continuar con el servicio. No puedo regularizar el pago pendiente y me gustaría cancelar la suscripción sin cobros adicionales. Agradezco mucho su ayuda para resolver esta situación lo antes posible.

Además, necesito que me devuelvan el dinero del plan de Creative Cloud. Yo cancelé el plan, pero de igual forma me realizaron el cobro. Agradezco su colaboración para gestionar el reembolso correspondiente.

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Abambo
AbamboCorrect answer
Community Expert
Jun 30, 2025 7:37 PM UTC

To cancel, you need first to fix your payement issue. Without that, it is not possible to self-cancel.

 

You can always try contacting customer support, however.

ABAMBO | Hard- and Software Engineer | Photographer
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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Sep 6, 2026 9:26 PM UTC

​@nice_portfolioda0e,

This topic belongs in Account, Payment & Plans. 

See Adobe’s Subscription & Cancellation Terms below.

https://www.adobe.com/legal/subscription-terms.html

  • Cancellations received within 14 days of joining are auto-refunded to the active payment card on file. That’s why your card is required to cancel online.
    https://account.adobe.com/plans
  • After 14 days, no refunds are issued. But you may incur a 50% termination fee for cancelling early. 

To avoid early termination fees, wait to cancel until your plan is closer to its renewal date. 

 

Hope that helps.

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Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Jun 30, 2025 7:37 PM UTC

To cancel, you need first to fix your payement issue. Without that, it is not possible to self-cancel.

 

You can always try contacting customer support, however.

Translate
ABAMBO | Hard- and Software Engineer | Photographer
nice_portfolioda0e
Participant
Sep 3, 2026 2:40 PM UTC

Thanks for the reply, but I think my question was not clear enough.

I do not want to fix the payment method. The card was declined and that is exactly the outcome I want — I do not want the renewal to be paid at all. My goal is to cancel the plan, not to pay it.

My problem is that the account page will not let me cancel while there is a failed payment, so I am stuck in a loop: it asks me to update the card in order to cancel, and updating the card would trigger the charge I am trying to avoid.

Has anyone here managed to get a plan cancelled through Adobe support without updating the payment method first? Is there a specific channel (chat, phone, case) where they actually process that?

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