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stefanocps
stefanocps
Inspiring
May 10, 2018 4:36 PM UTC
Answered

canceling adobe stock

hello i have subribed the free demo of stock some times ago

i don want it, so i don t want to start to pay

adobe is asking me money and i don t know how to cancel the subscription

please hellp

thanks

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    May 10, 2018 5:32 PM UTC

    Ste,

    Please check your private message for more details.

    Regards

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    May 10, 2018 5:14 PM UTC

    Hi Ste,

    Sorry to hear that you are facing troubles with Stock services.

    When you sign up for the Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information, please see Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?

    While going through your account, I noticed that you signed up for Stock 40 images a month(one-year) plan on 3rd of April 2018, however, the subscription has been suspended due to the payment issue.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    stefanocps
    stefanocpsAuthor
    Inspiring
    May 10, 2018 5:18 PM UTC

    sorry don t understand

    i just want to cancel the subscription

    it is really bad thing this happening, looks like i have no other chance that accept the subscription after trial

    but trial is trial and i must be able to easily remove the subscription

    please help ne in doing it, it is not clear at all

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    May 10, 2018 5:32 PM UTC

    Ste,

    Please check your private message for more details.

    Regards

    Twarita

    Translate
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