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stefanocps
stefanocps
Inspiring
May 10, 2018
Answered

canceling adobe stock

  • May 10, 2018
  • 1 reply
  • 382 views

hello i have subribed the free demo of stock some times ago

i don want it, so i don t want to start to pay

adobe is asking me money and i don t know how to cancel the subscription

please hellp

thanks

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Ste,

    Please check your private message for more details.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    May 10, 2018

    Hi Ste,

    Sorry to hear that you are facing troubles with Stock services.

    When you sign up for the Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information, please see Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?

    While going through your account, I noticed that you signed up for Stock 40 images a month(one-year) plan on 3rd of April 2018, however, the subscription has been suspended due to the payment issue.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    stefanocps
    stefanocpsAuthor
    Inspiring
    May 10, 2018

    sorry don t understand

    i just want to cancel the subscription

    it is really bad thing this happening, looks like i have no other chance that accept the subscription after trial

    but trial is trial and i must be able to easily remove the subscription

    please help ne in doing it, it is not clear at all

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    May 10, 2018

    Ste,

    Please check your private message for more details.

    Regards

    Twarita

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