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Participant
September 20, 2024
Question

canceling subscription without logging in to my account

  • September 20, 2024
  • 2 replies
  • 260 views

I lost access to my Google account (it was tied to my work phone that I no longer have access to). I need to cancel my subscription without logging into my account.

This topic has been closed for replies.

2 replies

Participating Frequently
September 24, 2024

Hi @Katarzyna_Bronowska2062 - I can see that you were able to cancel your old susbcription via customer support, and subscribed to a new plan under a different email address. Let me know if you need any help. 

Jill_C
Community Expert
Community Expert
September 20, 2024

Scroll down on this page until you see the icon for the Virtual Assistant in the lower right corner. If you aren't successful in chatting with the Virtual Assistant, type agent in the chat box to reach a real, live person.
Cancel your Adobe Stock membership

Jill C., Forum Volunteer