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J
jamesw31831972
Participant
March 6, 2017
Answered

Canceling the scammy 'risk free' Adobe Stock trial without cancellation fee?

  • March 6, 2017
  • 3 replies
  • 929 views

Disclaimer:

I've been using Adobe products for almost 20+ years and manage the team adobe CC account at my place of employment.

I've been using the Photoshop CC subscription for years and been very happy with it.  I like Adobe (for the most part, see below)

I feel I was suckered into the Adobe Stock 'risk free' trial by a one month trial that became a surprise $300+ commitment. I'm used to ordering subscriptions online (videos game mmo, netflix, etc etc. ) I feel the disclaimers were not clear enough for honest business practices.

I would like to have my Adobe stock subscription removed without the termination fee. (I feel this won't happen if try this on chat)

I wish to keep my photoshop subscription.

I thank you for your help.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards,

    Sheena

    3 replies

    N
    nils jørgenk52010505
    Participant
    March 10, 2017

    Same issue here. What a fraud by Adobe! And I cannot find a way to stop this so called non-risk trial by myself. HELP!!!

    Answer me Adobe!!

    Don't just post a link to your useless customer support.

    Sheena Kaul
    Sheena Kaul
    Legend
    March 10, 2017

    Hi Nils,

    Is there a case number that I can refer to for your issue?

    Regards,

    Sheena

    N
    nils jørgenk52010505
    Participant
    March 11, 2017

    Hi Sheena,

    May I ask where the case number is to be found? As I am Norwegian all correspondence with Adobe is in Norwegian and I can't find the term 'case number' in any of your e-mails. Do you mean my order number? In that case it is: ADD000119932NO

    If you are from Adobe I would really appreciate your help to stop the Adobe stock subscription immediately and that Adobe will return my money for this months subscription. In this "non risk 1 month free trial subscription" I wouldn't expect to be charged for further subscription as I haven't actively chosen to do so. Here in Norway that is considdered illegal marketing. I really hope you will help me out.

    Best regards,

    Nils

    Sendt fra min iPhone

    Den 10. mar. 2017 kl. 15.40 skrev Sheena Kaul <forums_noreply@adobe.com>:

    Canceling the scammy 'risk free' Adobe Stock trial without cancellation fee?

    created by Sheena Kaul in Adobe Stock - View the full discussion

    Hi Nils,

    Is there a case number that I can refer to for your issue?

    Regards,

    Sheena

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 9, 2017

    Hi,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards,

    Sheena

    J
    jlfprice
    Participant
    March 6, 2017

    I have the same issue and I've also posted a thread. I agree that we were mis-sold this product and the terms were not explicit. Hopefully we will both have the issue resolved without further penalty.

      Ayapic
      Ayapic
      Inspiring
      March 13, 2017

      So the 30 day  trial isn't really a trial?  Seriously?

      I thought a 30 day trial was so you could use it for 30 days with no commitment.  That's not how it works????

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