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Steve318890941x1m
Participant
August 25, 2023
Answered

Cancellation

  • August 25, 2023
  • 2 replies
  • 458 views

I cancelled my plan but continued to receive invoices eventhough I was no longer using the service. I am disputing (2) invoices that I should never have been charged.

    This topic has been closed for replies.
    Correct answer WendellaBee

    You've posted to the Adobe Stock community forum. If you have questions about your Adobe subscriptions that can't be resolved in account management then you'll need to contact customer care.
    https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

    Locking this post.

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    August 25, 2023

    I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

    S
    Steve318890941x1mAuthor
    Participant
    August 25, 2023

    I dont know what "Stock" refers to but I have no subscriptions at this time...that is why I am complaing that I am receiving invoices after cancellation. I had Pro from September 2020 until December 2022. Then Standard until may 2023. I cancled and then continued to receive invoices. One for 13.93 June 21 and a Debit of 34.83 June 22.

     

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    August 28, 2023

    You've posted to the Adobe Stock community forum. If you have questions about your Adobe subscriptions that can't be resolved in account management then you'll need to contact customer care.
    https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

    Locking this post.

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    August 25, 2023

    If you successfully canceled your stock membership, you should have an email confirming that. This page indicates the procedure to cancel. If you have questions about the process or want to discuss further, use either the chat icon or contact us link on that page.

     

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    Jill C., Forum Volunteer
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