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christinar26689036
christinar26689036
Participant
Aug 8, 2017 8:26 PM UTC
Answered

Cancellation

I signed up for a free trial, not a monthly subscription. I was unaware that I would be billed. I did not provide my payment information to pay for this plan, you simply used my general Adobe CC billing info. I expect this plan to be cancelled at no cost to me and a refund of these monthly fees.

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    Kanikas
    KanikasCorrect answer
    Legend
    Aug 8, 2017 9:38 PM UTC

    Hi Christina,

    Seems link you signed up for '10 free stock images' offer. With this offer, you are signing up for an annual plan of 10 assets/month where the first month is free and you can cancel risk-free within the first month if you do not wish to continue with the subscription.

    In order to cancel the subscription:

    Cancel your Adobe Stock membership

    You may also Contact Customer Care for help regarding cancellation and billing related issues.

    Hope this helps!

    Regards

    Kanika

    View reply

    1 reply

    Kanikas
    KanikasCorrect answer
    Legend
    Aug 8, 2017 9:38 PM UTC

    Hi Christina,

    Seems link you signed up for '10 free stock images' offer. With this offer, you are signing up for an annual plan of 10 assets/month where the first month is free and you can cancel risk-free within the first month if you do not wish to continue with the subscription.

    In order to cancel the subscription:

    Cancel your Adobe Stock membership

    You may also Contact Customer Care for help regarding cancellation and billing related issues.

    Hope this helps!

    Regards

    Kanika

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