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Martina25524450vl6f
Participant
January 6, 2023
Answered

cancellation Adobe Stock

  • January 6, 2023
  • 2 replies
  • 1282 views

How can I avoid getting charged 200 euros for early cancellation? I had an Adobe Stock account for a month and now i want cancel it but I'm being charged 200 euros for it and it don't get why. I really want a refund, I'm just a student and it's a lot of money that I can't afford. Mind you that my account wasn't even working. Normally I could download 10 assets in the month but for some reason it never worked even though I paid almost 37 euros this month. And if I don't cancel it, I'll be charged every month for a year. But If I tried to cancel I says I'm gonna be charged 200 euros. 

    This topic has been closed for replies.
    Correct answer Jill_C

    It's always a good idea to read all of the terms & conditions before agreeing to purchase a subscription. If you signed up for the annual subscription which gives you discounted monthly payments (versus just paying for a month-to-month subscription), you are AGREEING to pay for a year, and there are early cancellation penalties. Nevertheless, you may be able to negotiate an early termination with Adobe.

    2 replies

    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    January 6, 2023

    It's always a good idea to read all of the terms & conditions before agreeing to purchase a subscription. If you signed up for the annual subscription which gives you discounted monthly payments (versus just paying for a month-to-month subscription), you are AGREEING to pay for a year, and there are early cancellation penalties. Nevertheless, you may be able to negotiate an early termination with Adobe.

    Jill C., Forum Volunteer
      M
      Martina25524450vl6fAuthor
      Participant
      January 8, 2023

      Thanks for the tip, but I account started immedietly after a month free trial so I have never had the option to choose for a month-to-month subsription. 

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        January 8, 2023

        Here's what the Free Trial,page says:

        Try Adobe Stock Free for 30 Days

         
        • Get 10 Adobe Stock standard assets during your 30-day free trial
        • You won't be charged until after your trial ends, when pricing will be US$29.99/month plus applicable taxes for the duration of your annual plan (10 assets a month)
        • Cancel risk-free before your trial ends

         

        if you didn't cancel the plan before the end of the 30-day free trial period, you have signed up for an annual plan.

        Jill C., Forum Volunteer
        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        January 6, 2023

        Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


        M
        Martina25524450vl6fAuthor
        Participant
        January 8, 2023

        I never see a chat option. Do you perhaps have an email or a link that I can contact? 

        M
        Martina25524450vl6fAuthor
        Participant
        January 8, 2023

        Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device or browser to start the interaction.
        Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

        For support via Twitter:
        https://twitter.com/AdobeCare

        (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
        https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)


        Is it possible that I don't have a chat option because I'm not from the US? I always get an option the go to the site from my country but I can't find the chat option.

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