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pauls65198533
Participant
January 22, 2019
Answered

Cancellation of Adobe Stock

  • January 22, 2019
  • 2 replies
  • 365 views

I did not agree to an annual stock subscription!!

I am a completely new customer to Adobe and was given a free sample month of Stock for signing up to Adobe Cloud.

Now it seems Adobe wants to charge me a massive cancellation fee, even though I have downloaded no stock images. Nor have I used or downloaded any images.

I have no choice but to go to the forums as there is no customer support I can speak to.

In short, I would just like to stick to my annual deal for CreativeCloud without Stock.

Can somebody help, or do I have to refer this to the consumer affairs authority in Switzerland?

I feel like I have been unfairly trapped into purchasing images I simply do not need. 150 CHF is an outrageous amount for a service I do not wish to use.

Is this the first impression Adobe would like to give to a new customer?

Thank you in anticipation of your assistance.

    This topic has been closed for replies.
    Correct answer Abambo

    Well, first of all, I'm sorry that you feel trapped.

    But to be honest, you did agree on an annual contract for probably 10 images per month and with the first month free. If you would have cancelled the stock subscription 14 days after the first month, you would have been reimbursed.

    Now what I suggest you to do, is to Contact Customer Care , explain your case and negotiate your head out of that contract. That could be possible, if you do not wait to long after the first month ended

    I don't know in what language you checked your subscription, but the terminology is crystal clear.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    January 23, 2019

    Well, first of all, I'm sorry that you feel trapped.

    But to be honest, you did agree on an annual contract for probably 10 images per month and with the first month free. If you would have cancelled the stock subscription 14 days after the first month, you would have been reimbursed.

    Now what I suggest you to do, is to Contact Customer Care , explain your case and negotiate your head out of that contract. That could be possible, if you do not wait to long after the first month ended

    I don't know in what language you checked your subscription, but the terminology is crystal clear.

    ABAMBO | Hard- and Software Engineer | Photographer
    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    January 23, 2019

    Hi Paul,

    Did you cancel before your free-trial month was up?

    If not, then by the terms you agreed to, you would be paying for the service starting with the second month on an annual membership... That's how the free month works:

    Adobe Stock 30-day trial - Get 10 Stock images free.

    In any event, did you try canceling the service via Adobe's online page?

    Cancel your Adobe Stock membership

    It wouldn't be Adobe's fault if you signed up but didn't utilize the service in the first free month (or at all), would it?

    Or if you changed your mind after signing up, but didn't cancel before the charge happened in the second month?

    You can always try contacting Adobe directly to see if that helps:

    Contact Customer Care

    [Moving to Adobe Stock forum.]

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