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juditha45120974
juditha45120974
Participant
April 4, 2018
Answered

Cancellation of subscription and fee waived

  • April 4, 2018
  • 2 replies
  • 2164 views

Can you cancel the Adobe stock subscription after making a mistake of creating another subscription using a different email?

    Correct answer twaritar3263062

    Hi Judith,

    Thanks for reaching out to the Stock team. If I understand correctly, you want to cancel your Stock subscription which is associated with the Adobe ID shared in the forums. I just checked your account details (under the Adobe ID shared in the forums) and noticed that you signed in for the Stock 10 images per month (one-year) on 22 Jan 2018 and the subscription is currently in the suspended state due to some payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    In case you are referring to a different Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    2 replies

    R
    rebecca_7578
    Participant
    January 25, 2025

    Hi I am trying to get help about cancelling my subsription. This was done in the 14 day trial period and it has not been recognised and I am now being charged. This is not acceptable. Please get in touch to confirm you can action this. Many thanks

     

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    January 25, 2025

    You have replied to a post that is nearly 7 years old. It's best to start your own new post rather than resurrect one that is so old. On this page, navigate to the bottom right corner where you will see the chat icon and type "agent". You will then be able to discuss your request with a live agent.

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    Jill C., Forum Volunteer
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    April 5, 2018

    Hi Judith,

    Thanks for reaching out to the Stock team. If I understand correctly, you want to cancel your Stock subscription which is associated with the Adobe ID shared in the forums. I just checked your account details (under the Adobe ID shared in the forums) and noticed that you signed in for the Stock 10 images per month (one-year) on 22 Jan 2018 and the subscription is currently in the suspended state due to some payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    In case you are referring to a different Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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