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Participant
Jan 16, 2020 1:10 PM UTC
Answered

Cancellation & Refund

I can't cancel my Stock plan. I forgot about the trial and I noticed I've authorised a payment today. I can't get by that 'update your payment details' issues. Please help, thanks!

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Abambo
AbamboCorrect answer
Community Expert
Jan 17, 2020 12:47 AM UTC

During a pending payement operation it is not possible to cancel. Also, if you have payement issues, you cannot self cancel.Please wait a day or contact customer care to get the subscription cancelled. https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Jan 17, 2020 12:47 AM UTC

During a pending payement operation it is not possible to cancel. Also, if you have payement issues, you cannot self cancel.Please wait a day or contact customer care to get the subscription cancelled. https://helpx.adobe.com/contact.html

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ABAMBO | Hard- and Software Engineer | Photographer