Cancelled account but still got images this month

Question

I signed up to Adobe Stock - 40 images a month (month-to-month) at the end of April. I only needed this amount of images for one specific project so I then cancelled my subscription in May before the first month was of my subscription was out. I received an email to say Cancellation Confirmation. But now I see that this week 40 image downloads have been added to my account!! I haven't yet been charged for them but don't want to be. Can anyone please help me.Much Thanks,Sarah

twaritar3263062 · Accepted Answer

Hi Sarah,The issue has been taken care off. Moving forward you will not be seeing image licenses. Feel free to update this thread in case of any additional questions.Regards,Twarita

twaritar3263062 · Answer

Hi Sarah,I checked your account and noticed that your Adobe Stock subscription has been cancelled but the 40 images have been added to your account for the month of May. I am going ahead and escalating this issue to the concerned team and will update you once I hear from them. Appreciate your patience.RegardsTwarita

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