Skip to main content
D
danitaw56099435
Participant
October 22, 2018
Answered

Cancelled but still have charges on our credit card

  • October 22, 2018
  • 2 replies
  • 341 views

We cancelled the Photo Stock but are still being charged on our credit card. What can I do about that?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Danita,

    I apologize for the troubles that you've faced.

    I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

    Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

    They'll be contacting you shortly.

    Regards,

    Sheena

    2 replies

    D
    danitaw56099435Author
    Participant
    October 22, 2018

    I contacted you and got disconnected last week. I got this:

    • Adobe ID: <REMOVED BY MODERATOR>
    • Case number: ADB-4117761-Y2G1

    I cancelled the Stock photos but still got charged for July and Aug. $29.99 each month. I cancelled in June. Please advise how to get those months refunded.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    October 22, 2018

    Hi Danita,

    I apologize for the troubles that you've faced.

    I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

    Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

    They'll be contacting you shortly.

    Regards,

    Sheena

    joanH
    joanH
    Inspiring
    October 22, 2018

    Hi danitaw56099435, This is the answer to a similar question that was posted today. Hopefully it will help you too. Best regards, JH

    Re: Can't cancel my subscription

    John T SmithAdobe Community Professional & MVP

    John T Smith Oct 21, 2018 12:28 PM (in response to vantagegamingyts96502071)

    This is a public forum, not the link to Adobe support

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices