Cancelled but still have charges on our credit card

Forum|Forum|7 years ago
October 22, 2018
2 replies
357 views

We cancelled the Photo Stock but are still being charged on our credit card. What can I do about that?

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Danita,

I apologize for the troubles that you've faced.

I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

They'll be contacting you shortly.

Regards,

Sheena

D

danitaw56099435Author

Participant

I contacted you and got disconnected last week. I got this:

Adobe ID: <REMOVED BY MODERATOR>
Case number: ADB-4117761-Y2G1

I cancelled the Stock photos but still got charged for July and Aug. $29.99 each month. I cancelled in June. Please advise how to get those months refunded.

Sheena KaulCorrect answer

Legend

Hi Danita,

I apologize for the troubles that you've faced.

I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

They'll be contacting you shortly.

Regards,

Sheena

joanH

Inspiring

Hi danitaw56099435, This is the answer to a similar question that was posted today. Hopefully it will help you too. Best regards, JH

Re: Can't cancel my subscription

John T Smith Oct 21, 2018 12:28 PM (in response to vantagegamingyts96502071)

This is a public forum, not the link to Adobe support

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

Re: Can't cancel my subscription

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