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danitaw56099435
Participant
Oct 22, 2018 2:37 PM UTC
Answered

Cancelled but still have charges on our credit card

We cancelled the Photo Stock but are still being charged on our credit card. What can I do about that?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 22, 2018 7:07 PM UTC

    Hi Danita,

    I apologize for the troubles that you've faced.

    I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

    Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

    They'll be contacting you shortly.

    Regards,

    Sheena

    View reply

    3 replies

    danitaw56099435Author
    Participant
    Oct 22, 2018 3:24 PM UTC

    I contacted you and got disconnected last week. I got this:

    • Adobe ID: <REMOVED BY MODERATOR>
    • Case number: ADB-4117761-Y2G1

    I cancelled the Stock photos but still got charged for July and Aug. $29.99 each month. I cancelled in June. Please advise how to get those months refunded.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 22, 2018 7:07 PM UTC

    Hi Danita,

    I apologize for the troubles that you've faced.

    I can see the case number as you mentioned in the post above where you've tried contacting support but the chat got disconnected.

    Therefore, I've arranged a callback for you from our support team to help you get the resolution for this issue.

    They'll be contacting you shortly.

    Regards,

    Sheena

    Translate
    joanH
    joanH
    Inspiring
    Oct 22, 2018 2:43 PM UTC

    Hi danitaw56099435, This is the answer to a similar question that was posted today. Hopefully it will help you too. Best regards, JH

    Re: Can't cancel my subscription

    John T SmithAdobe Community Professional & MVP

    John T Smith Oct 21, 2018 12:28 PM (in response to vantagegamingyts96502071)

    This is a public forum, not the link to Adobe support

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

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