Months ago I signed up for the trial of Stock, and I cancelled it before the trial ended. I just discovered that somehow it didn't register on your end and I've been getting billed each month. If I can't get back the previously billed money thats fine, but I would like to be unsubscribed without having to pay the $60 premature termination fee, seeing as how the account should have been cancelled already.
Hi @j5E82,
I am sorry your cancellation wasn't completed as you had expected. Adobe will always send a confirmation email when customers cancel their subscriptions.
Please contact customer care, https://helpx.adobe.com/contact.html and explain that you have not used any of the paid quota of your subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Get a case number from the agent in case you need to follow up later.
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