Cancelling Adobe Stock Error

Question

Hello,I am trying to cancel my subscription within the 30 day trial provided but it is not allowing me.There is also a payment detail error.I would like to cancel so I am not charged.How can I make this happen?

twaritar3263062 · Accepted Answer

Hi Chiara,Sorry for the trouble it has caused to you.Your Adobe Stock subscription has been cancelled and a refund has been initiated for the same(since your service has been cancelled within 14 days after the beginning of the second month’s billing cycle).The amount will be reflecting in your account in the next 5-7 business days.Feel free to update this thread in case of any additional questions.Regards,Twarita

Abambo · Answer

chiaraw38478993 wroteHello,I am trying to cancel my subscription within the 30 day trial provided but it is not allowing me.There is also a payment detail error.I would like to cancel so I am not charged.How can I make this happen?if there is a payement issue, you cannot cancel. A suspended subscription cannot be canceled. You need to Contact Customer Care .

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