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chiaraw38478993
Participant
December 29, 2018
Answered

Cancelling Adobe Stock Error

  • December 29, 2018
  • 3 replies
  • 505 views

Hello,

I am trying to cancel my subscription within the 30 day trial provided but it is not allowing me.

There is also a payment detail error.

I would like to cancel so I am not charged.

How can I make this happen?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Chiara,

    Sorry for the trouble it has caused to you.

    Your Adobe Stock subscription has been cancelled and a refund has been initiated for the same(since your service has been cancelled within 14 days after the beginning of the second month’s billing cycle).

    The amount will be reflecting in your account in the next 5-7 business days.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 31, 2018

    Hi Chiara,

    Sorry for the trouble it has caused to you.

    Your Adobe Stock subscription has been cancelled and a refund has been initiated for the same(since your service has been cancelled within 14 days after the beginning of the second month’s billing cycle).

    The amount will be reflecting in your account in the next 5-7 business days.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

      C
      chiaraw38478993Author
      Participant
      January 3, 2019

      Thank you very much for your help

      twaritar3263062
      twaritar3263062
      Participating Frequently
      January 3, 2019

      You are welcome!

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 30, 2018

      chiaraw38478993  wrote

      Hello,

      I am trying to cancel my subscription within the 30 day trial provided but it is not allowing me.

      There is also a payment detail error.

      I would like to cancel so I am not charged.

      How can I make this happen?

      if there is a payement issue, you cannot cancel. A suspended subscription cannot be canceled. You need to Contact Customer Care .

      ABAMBO | Hard- and Software Engineer | Photographer
        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        December 29, 2018

        To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

        -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

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