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W
Wakimu
Participant
June 21, 2018
Answered

Cancelling Adobe stock membership

  • June 21, 2018
  • 1 reply
  • 733 views

Following the directions on your website does not enable cancellation of Adobe stock membership. I simply don't get the link your support page indicates. I know I am not the first to have been utterly frustrated by this. Please provide an effective answer.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Sheena,

    thanks for your immediate response!

    Perfect!

    I challenged the transition through Pay Pal ... since the subscription was not used, according to your experience, I receive a refund? Or do I lose money?

    Thank you.


    Hi Irene,

    Please see the Legal subscription terms | Adobe for the refund and cancellation terms.

    Let me know if you have any further questions.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    June 21, 2018

    Hi Adrian,

    I believe you're unable to find the cancel option under the account management page for the subscription and the Contact Customer Care page is also not leading you to a support agent.

    As cancellation and refund request are best handled by our support teams on calls and chat, please try the steps as mentioned here: Contact Support FAQ: Unable to reach support through the "Contact US" link and let me know if that helps.

    Regards,

    Sheena

    W
    WakimuAuthor
    Participant
    June 21, 2018

    Sheena:

    What you recommend is what I have already done with the totally unsatisfactory result I have already reported. Also, changing my payment method from credit card to PayPal has resulted in PayPal reporting to me a request to pay a renewal that I do not want.

    I am in Australia, and unless Adobe immediately effects cancellation of the payment to PayPal and immediately cancels my membership of  Adobe Stock I will report the matter to the consumer protection authorities here.

    It would appear that Adobe is putting every possible obstacle in the way of cancellation.

      Sheena Kaul
      Sheena Kaul
      Legend
      June 22, 2018

      Hi Adrian,

      Can you try to cancel now?

      Regards,

      Sheena

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