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Participant
December 22, 2017
Answered

cancelling my subscription

  • December 22, 2017
  • 1 reply
  • 708 views

Hi

I signed up by accident last year and I still stuck with the membership. I tried many ways to cancel my account but couldn't find the buttons on my manage account plans to cancel at all, and the hotline is either not manned or the other contact options are not available. Can Adobe or anyone tell me how to cancel my one-year subscription to Adobe stock which I didn't want to sign up and they are trying to auto-renew me?

best,

Jennifer Wong

Message was edited by: Bojan Živković Email address removed

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi there,

    You can now self cancel your Adobe Stock subscription from your account page.

    Please refer the help document below to understand the workflow:

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

    If you are unable to self cancel your subscription through the above- mentioned link, you may contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 22, 2017

    Hi there,

    You can now self cancel your Adobe Stock subscription from your account page.

    Please refer the help document below to understand the workflow:

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

    If you are unable to self cancel your subscription through the above- mentioned link, you may contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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