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woodeokl12703107
woodeokl12703107
Participant
May 31, 2017
Answered

Cannot activate my plan

  • May 31, 2017
  • 2 replies
  • 299 views

Hi,

I've just renewed my monthly subscription(199.99＄/ 750 per month) and i tried to licence and download it redirects me to the plans page as if i don't have a plan.
I received invoice on 28/05/17. And my credit card has been already billed on the same day. But it looks like i have to pay additionally when i try to download images, like i don't have any plans.

I have tried logging in and out and using a different browser but no luck.

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi minervac52431315

    Please check Help with redemption codes

    Thanks

    Bev

    2 replies

    minervac52431315
    minervac52431315
    Participant
    August 12, 2017

    Where on earth can I key in my product key???????????? I bought a 12-month plan from a third party -- Officerworks in Melbourne, Australia. All I need is that place in your adobe website where I should key in my 24-character product key. That's all! I do not need the options of "Buy Now" or "Free Trial"... What choicesss...  Now I am forced to click on "Free trial" just so I can be accommnodated?

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    August 14, 2017

    Hi minervac52431315

    Please check Help with redemption codes

    Thanks

    Bev

    Beverley Gray
    Beverley Gray
    Inspiring
    May 31, 2017

    Hi there

    I'm checking this with our engineering team and will let you know when resolved.

    Sorry for any inconvenience caused.

    Kind regards

    Bev

    Beverley Gray
    Beverley Gray
    Inspiring
    June 1, 2017

    Issue resolved.

    Thanks

    Bev

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