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brandio70366688
Participant
October 29, 2018
Answered

Cannot Cancel

Continue to be charged but cannot cancel my subscription.  Its this endless circle of contact support but then the chat button does not work.

Beverley Gray
Beverley GrayCorrect answer
Inspiring
October 29, 2018

Hi there

There are no subscriptions under the Adobe ID you used to post on the forum.  Please sign out from your account on adobe.com and sign in again using the Adobe ID (email address) that you used when you signed up for the subscription.  You will then be able to manage your account and cancel your subscription, or get in touch with our support team if you need assistance.

Kind regards

Bev

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10 replies

devon_8742
Participant
October 20, 2025

I have the same issue, i just called my bank and blocked adobe

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giorgik2094236
Participant
December 26, 2018

This is message that I received after I canceled -

  • Based on your annual subscription you’re subject to an early termination fee of US$19.98 (equivalent to two months of your contract value).
  • CORPORATE DOUCHEBAGGERY KNOWS NO END.
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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 29, 2018

    As stated in the conditions when you took your subscription, you need to pay early termination fees when you cancel early.

    How to cancel your Adobe Creative Cloud plan or membership

    Click "Do I get a refund?"

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    ABAMBO | Hard- and Software Engineer | Photographer
    giorgik2094236
    Participant
    December 31, 2018

    Right, because so many people actually read the idiotic agreement before they click agree. I mean, who wouldn't? It's so interesting reading lawyer double speak. And ripping customers off seems so fair.

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      Beverley Gray
      Beverley GrayCorrect answer
      Inspiring
      October 29, 2018

      Hi there

      There are no subscriptions under the Adobe ID you used to post on the forum.  Please sign out from your account on adobe.com and sign in again using the Adobe ID (email address) that you used when you signed up for the subscription.  You will then be able to manage your account and cancel your subscription, or get in touch with our support team if you need assistance.

      Kind regards

      Bev

      Translate
      brandio70366688Author
      Participant
      October 29, 2018

      Tried everything.  I keep getting charged $16 for something I don't want or need but cannot get it canceled.

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        WendellaBee
        WendellaBee
        Inspiring
        October 29, 2018

        Hi Brandi,

        Please review Beverley's response. There are no Adobe subscriptions under the Adobe ID/email address you are using on the forums.

        EBQ

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