Cannot Cancel

Forum|Forum|7 years ago
October 29, 2018
3 replies
1911 views

Continue to be charged but cannot cancel my subscription. Its this endless circle of contact support but then the chat button does not work.

Account management

Correct answer Beverley Gray

Hi there

There are no subscriptions under the Adobe ID you used to post on the forum. Please sign out from your account on adobe.com and sign in again using the Adobe ID (email address) that you used when you signed up for the subscription. You will then be able to manage your account and cancel your subscription, or get in touch with our support team if you need assistance.

Kind regards

Bev

D

devon_8742

Participant

I have the same issue, i just called my bank and blocked adobe

G

giorgik2094236

Participant

This is message that I received after I canceled -

Based on your annual subscription you’re subject to an early termination fee of US$19.98 (equivalent to two months of your contract value).
CORPORATE DOUCHEBAGGERY KNOWS NO END.

Abambo

Community Expert

As stated in the conditions when you took your subscription, you need to pay early termination fees when you cancel early.

How to cancel your Adobe Creative Cloud plan or membership

Click "Do I get a refund?"

ABAMBO | Hard- and Software Engineer | Photographer

G

giorgik2094236

Participant

Right, because so many people actually read the idiotic agreement before they click agree. I mean, who wouldn't? It's so interesting reading lawyer double speak. And ripping customers off seems so fair.

Beverley Gray

Correct answer

Community Manager

Hi there

There are no subscriptions under the Adobe ID you used to post on the forum. Please sign out from your account on adobe.com and sign in again using the Adobe ID (email address) that you used when you signed up for the subscription. You will then be able to manage your account and cancel your subscription, or get in touch with our support team if you need assistance.

Kind regards

Bev