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C
Chelsea W.
Participant
May 17, 2021
Answered

CANNOT CANCEL ADOBE STOCK!

  • May 17, 2021
  • 2 replies
  • 784 views

I like many others cannot cancel Adobe Stock.  When I sign in to my account it doesn't allow me to see what is posted on the "help page" or the video link.  When I try to contact customer support it doesn't allow me to and tells me to contact my administrator.  I just want this cancelled.  What a nightmare. 

This topic has been closed for replies.
Correct answer WendellaBee

Ah, you will need to sign out and choose Personal when you see Personal & Company when signing in.

2 replies

S
ShooterShaun
Participant
December 17, 2021

I have the same problem. I do not see the choice between Personal and Business when I log in. However, I did notice the message "If you take no action, your plan will automatically be cancelled" when I click on "Manage Plan", so I will just wait. Luckily there is no money in my account for Adobe to just suck out without my permission!  🙂 

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    December 17, 2021

    I would recommend contacting customer care. You only used the first months quota of your subscription during the trial period. If your account is suspended for non-payment it can affect future purchases.

    https://helpx.adobe.com/contact.html

    Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    May 17, 2021

    Hi @Chelsea W.,

    You are signing into https://account.adobe.com?

    C
    Chelsea W.Author
    Participant
    May 17, 2021

    Yes, that is where I am signed in.  At the top when I click on PLANS it takes me to the Enterprise plans and doesn't let me look at individual plans.  I obviously have the trial of Stock because I received the email reminding me to cancel.  But I can't figure out how to cancel! 

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    May 17, 2021

    Ah, you will need to sign out and choose Personal when you see Personal & Company when signing in.

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