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annieb18415418
annieb18415418
Participant
Jan 7, 2019 6:46 AM UTC
Answered

Cannot cancel Adobe Stock Perpetual Subscription

Hi,

I cannot find an option to cancel a perpetual subscription for Adobe Stock? Please assist.

Thanks

Annie

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    Abambo
    AbamboCorrect answer
    Community Expert
    Jan 7, 2019 1:31 PM UTC

    Please look here: Cancel your Adobe Stock membership

    if that does not help you need to Contact Customer Care

    ABAMBO | Hard- and Software Engineer | Photographer
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    8 replies

    tabj_18
    Participant
    Jan 9, 2019 10:41 PM UTC

    I am having the same issue trying to cancel my 12 month membership.Twelve months is up and I should always have the option to cancel, but the website is not user friendly. Even finding the option to contact customer care requires you click on support options to get a number? For what??? That does not help the call move any faster. I have been on the line waiting for a representative for over 30 minutes. Decided to scroll around on the forums looking for other options that may be faster, but there seem to be none, short of waiting for customer support which I’m starting to question the existence of. This is not a service I will ever make the mistake of paying for again!

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    annieb18415418
    annieb18415418Author
    Participant
    Jan 10, 2019 1:35 AM UTC

    Try chat. Chat was the only way I got through.

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    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Jan 7, 2019 1:31 PM UTC

    Please look here: Cancel your Adobe Stock membership

    if that does not help you need to Contact Customer Care

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    annieb18415418
    annieb18415418Author
    Participant
    Jan 8, 2019 12:29 AM UTC

    There is no option to cancel as is supposed to be, as per the link.

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    annieb18415418
    annieb18415418Author
    Participant
    Jan 8, 2019 1:10 AM UTC

    The response in this forum was not helpful.

    The Adobe Help was not relevant and wrongful.

    I had to "bruteforce" myself through a self-help questionnaire where all the questions and answers lead to dead ends to get to a chat. E.g. had to reference to other questions/answers that obviously is thought to be of higher value to get to a chat.

    Chat was very pleasant and efficient. All honours to the Adobe Call Centre.

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