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DougStewart
Known Participant
Feb 28, 2019 10:42 PM UTC
Answered

cannot cancel my trial free subscription of adobe stock

it says "there was a problem processing my request". I have tried many times and cannot get past this step.

Please cancel this subscription. I have received an invoice which Ihope will also be cancelled as the first month was free, right?

Online help said

As I can see you are unable to cancel as your payment is pending.

Once payment get clear you will able to cancel.

Which I do not understand given the "free"nature of the first month...

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 28, 2019 11:01 PM UTC

    Hi Doug,

    Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) on 29 Jan 2019. When you subscribe to the Adobe Stock promo offer(10 images or 40 images per month one-year plan) the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information on the licensing terms and restrictions of Adobe Stock, please refer to Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?

    Please see your private message for more details.

    Regards,

    Twarita

    View reply

    3 replies

    DougStewartAuthor
    Known Participant
    Mar 1, 2019 12:05 AM UTC

    Thank you for your help - much appreciated.

    regards

    doug

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 1, 2019 2:09 PM UTC

    You are welcome!

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 28, 2019 11:01 PM UTC

    Hi Doug,

    Sorry to hear that you are facing issues while cancelling the Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) on 29 Jan 2019. When you subscribe to the Adobe Stock promo offer(10 images or 40 images per month one-year plan) the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information on the licensing terms and restrictions of Adobe Stock, please refer to Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock?

    Please see your private message for more details.

    Regards,

    Twarita

    Translate
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