Participant

Answered

Cannot download images and videos

Forum|Forum|3 years ago
December 14, 2022
3 replies
352 views

Hi, have purchased a plan for 750 stock images or 25 videos for a month but cannot download- images or videos.

Pls assist..

This topic has been closed for replies.

Correct answer WendellaBee

This is expected behavior the asset I mentioned in my previous comment consumed your quota, it was a premium asset. You can either buy on demand or wait until your quota renews. Whenever you license a premium asset there is a confirmation dialog that tells you exactly how much of your license quota will be used for the license.

F

Faiqua27536473csxvAuthor

Participant

Hi, is there a number I can call on regarding this? I've been calling 800-915-9428 but its unavailable. I checked the Liscence History and have only downloaded 64 assests and I can't download any more for some reason.

Abambo

Community Expert

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

WendellaBee

Inspiring

You've consumed all of your plan quota, you should be prompted to purchase assets on demand at a discounted price. You licensed premiun asset https://stock.adobe.com/298153426 on the 30th of November. Check your license history for details.

F

Faiqua27536473csxvAuthor

Participant

Is there a way to check what I have downloaded? I haven't used 750 assets

F

Faiqua27536473csxvAuthor

Participant

I've only downloaded 70-80 photos and about 4 videos

Abambo

Community Expert

You cannot download? What is the error message you get? Is it a specific asset or all assets?

ABAMBO | Hard- and Software Engineer | Photographer

F

Faiqua27536473csxvAuthor

Participant

No error message, its asking to purchase the asset. Happens for all of them

WendellaBeeCorrect answer

Inspiring

This is expected behavior the asset I mentioned in my previous comment consumed your quota, it was a premium asset. You can either buy on demand or wait until your quota renews. Whenever you license a premium asset there is a confirmation dialog that tells you exactly how much of your license quota will be used for the license.

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