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bobohall
Participant
Jun 23, 2017 7:57 PM UTC
Answered

Cannot download pics

I signed up for the free trial (10) pics and chose 4. But, I cannot download them for use because of lettering on the front of the pictures.

How do I access pics without words plastered on them?

It took me 15 to find this forum.  Customer service, get email, please!!!

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jun 24, 2017 7:03 AM UTC

    Hi Kim,

    I believe you are downloading the preview of the image which is the low-resolution image with the watermark on it.

    You need to license the image in order to get rid of the watermark.

    Please see Stock FAQ: How to license an image with Adobe Stock?

    Let me know if you face any issues.

    Regards,

    Sheena

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    4 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jun 24, 2017 7:03 AM UTC

    Hi Kim,

    I believe you are downloading the preview of the image which is the low-resolution image with the watermark on it.

    You need to license the image in order to get rid of the watermark.

    Please see Stock FAQ: How to license an image with Adobe Stock?

    Let me know if you face any issues.

    Regards,

    Sheena

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    bobohallAuthor
    Participant
    Jun 25, 2017 4:51 AM UTC

    I will go back and try your suggestion.

    Thank you so much!

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    Sheena Kaul
    Sheena Kaul
    Legend
    Jun 27, 2017 2:26 PM UTC

    You are welcome, Kim!

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 23, 2017 8:48 PM UTC

    [moved from Creative Cloud Download & Install to Adobe Stock]

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