Cannot download videos

Question

I am unable to download videos even though I have over 400 assets . When I try the only option is to buy , this only applies to videos I am able to download images , vectors etc

Anonymous · Accepted Answer

Thanks for all of the help from everyone, I received my call back and he was able to resolve all of my issues             Thanks again for everyone's help

WendellaBee · Answer

On a further look I see that you have multiple Adobe Stock subscriptions, this is problematic as the system only supports one subscription at a time. Please contact customer care for additional assistance. They can help sort this out for you. For my reference, because I work on the Adobe Stock engineering team, could you tell me where you purchased your two Adobe Stock subscriptions? One is bundled with your Creative Cloud subscription and the other is a 40 asset subcription. If you can provide me with these details it could help other customers that might encounter this issue.

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