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dunit1234
Participant
Mar 13, 2018 5:21 PM UTC
Answered

Cannot find contact info / email

So I ordered a product from Stock.  I never received the product, a confirmation email, or any other communication.  I unfortunately tried 3 times and was charged 3 times despite receiving a message that says something like "we are having issues processing order.  please contact customer service".  Of course, then I go to the customer support area and they make it impossible to actually find someone to talk to.  The chat is currently disabled and there is no email or phone contact info.

Does anybody know where I can find support and get my refund?

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    Brad Lawryk
    Brad LawrykCorrect answer
    Legend
    Mar 13, 2018 5:33 PM UTC

    For account related issues, your best bet is sending a message to @AdobeCare on Twitter. It is monitored by account staff and is very helpful.

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    2 replies

    Brad Lawryk
    Brad LawrykCorrect answer
    Legend
    Mar 13, 2018 5:33 PM UTC

    For account related issues, your best bet is sending a message to @AdobeCare on Twitter. It is monitored by account staff and is very helpful.

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    dunit1234Author
    Participant
    Mar 13, 2018 6:14 PM UTC

    Thanks, I'll see if that will work.  Appreciate the response.

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