Cannot get assets to download from Adobe Stock

Forum|Forum|4 years ago
September 8, 2021
2 replies
517 views

I have an Adobe Stock subscription (in addition to my Adobe Creative Cloud subscription) that allows to download 40 assets per month. However, Adobe Stock will not allow me to download anything! When I try to download an asset I get a message informing me that I have an active subscription, but there's no option to download. I've tried calling customer support, but they flat out suck ( sorry for being so frank). Any suggestions? Thanks

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cheriseporretto

Participant

Hi, have you figured this out yet? I'm having the same exact issue.

WendellaBee

Adobe Employee

Hi @cheriseporretto,

Can you provide more details about the issue you are experiencing? Are you downloading from the website or through a Creative Cloud program? If Creative Cloud please try using a browser?

If the issue is occurring while downloading from the browser please clear your history and restart the browser? If this doesn't fix the issue please try the following:

Try a different brower after clearing its history.
Please disable any browser extension and try again. Sometimes extension, like anti-virus can prevent downloads. It's recommended you disable all browser extensions and if download is successful you will want to use process of elimination to determine which might be preventing downloads.
Try a different network.