Cannot license images

Forum|Forum|1 year ago
June 5, 2024
1 reply
506 views

I can't get chat help because it says I need to contact my company admin. No one here knows anything about it! How am I supposed to get help?

This topic has been closed for replies.

droopydog500

Community Manager

@Cheryl296269277i84, are you using an Adobe account provided by your employer? If so, that is what an enterprise account is. In that case you need to contact the person in your company who is designated as the Adobe administrator. If you are not sure who that is, I recommend you start by asking your IT department.

droopy

Adobe Community Expert (not an Adobe employee)

C

Cheryl296269277i84Author

Participant

Unfortunately, it's my IT dept and software team telling me to contact Adobe. They've only said, "your license is fine, nothing should be wrong. Sign out and in again." Yeah, tried that. It's showing I have unlimited downloads but every time I try to license a pic it adds it to a shopping cart and wants me to pay. Then it says I've used up my quota. But I have unlimited.

Kevin Stohlmeyer

Community Expert

@Cheryl296269277i84 wait are you talking about Firefly or Adobe Stock? You posted in the Firefly forum but there is no such thing as unlimited Firefly credits.

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