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debbiev57940383
debbiev57940383
Participant
June 1, 2018
Answered

Cannot open a licensed stock photo

  • June 1, 2018
  • 2 replies
  • 406 views

I licensed a stock photo

# 175179422

The extension at the end is .ai

My apple computer cannot open -

I have never had a problem opening photos

before.  Please help?

This topic has been closed for replies.
Correct answer twaritar3263062

Debbie,

Since you do not need an Ai file, I have 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

2 replies

twaritar3263062
twaritar3263062
Participating Frequently
June 1, 2018

Hi Debbie,

Sorry to hear that.

I have downloaded the same image( 175179422) at my end and when I opened it using Illustrator CC, it works fine.


Can you please let me know in which application are you opening this file with so that we can further assist you?

Regards,

Twarita

debbiev57940383
debbiev57940383Author
Participant
June 1, 2018

Hi there,

Thank you for your response.

I didn't see where it said illustrator (ai...I get it now).

Is there a way to cancel that order? I am not planning on

ordering Illustrator at this time.

Thank you

On Fri, Jun 1, 2018 at 1:00 PM twaritar3263062 <forums_noreply@adobe.com>

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
June 1, 2018

Debbie,

Since you do not need an Ai file, I have 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 1, 2018

[moved from Adobe Creative Cloud to Adobe Stock]

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