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L
lholz58
Participant
November 30, 2018
Answered

Cannot open ai file

  • November 30, 2018
  • 3 replies
  • 2915 views

My account was just transferred over from Fotolia, and I tried to download a file that I licensed.  It is an "ai" file which is new to me, and I cannot open it.  I tried Photoshop Elements, and I tried downloading it twice with the same results.  Please help.

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Louise,

We have checked the file at our end and did not encounter any issues with the file. Since the above-file is a vector file, it will work the best with Illustrator, so I would suggest you to open it with Illustrator, not with Photoshop since Photoshop doesn’t manage vectors properly(in Photoshop the Ai file becomes rasters).

However, if you do not have Illustrator, rather than subscribing the app you can always use the 7 day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

3 replies

M
Markus1803
Participant
July 27, 2020

Hello,

 

I cannot open the AdobeStock_270249950.ai on my mac. Not any Program will open this pic. I have no chance with gimp etc. and it's not possible to konvert it in png.

Can you help me, please?

Regards,
Markus

T
Test Screen Name
Legend
July 27, 2020

It has been said above that you need Photoshop or Illustrator to work with AI files. Which of these do you have?

M
Markus1803
Participant
July 27, 2020

None of both, I just work with Gimp.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 30, 2018

Hello L. H.,

 

.ai files can be opened in Adobe Illustrator or Adobe Photoshop.

L
lholz58Author
Participant
November 30, 2018

I do not have either of those programs.  Adobe Stock will be of no use to me if I must have those.

twaritar3263062
twaritar3263062
Participating Frequently
November 30, 2018

Hi Louise,

Sorry to hear that you are facing issues with Adobe Stock services.

Can you please share the file ID with which you are facing troubles with so that we can further assist you?

Regards,

Twarita

L
lholz58Author
Participant
November 30, 2018

AdobeStock_55699857.ai

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
December 3, 2018

Hi Louise,

We have checked the file at our end and did not encounter any issues with the file. Since the above-file is a vector file, it will work the best with Illustrator, so I would suggest you to open it with Illustrator, not with Photoshop since Photoshop doesn’t manage vectors properly(in Photoshop the Ai file becomes rasters).

However, if you do not have Illustrator, rather than subscribing the app you can always use the 7 day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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