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Participant
September 29, 2022
Question

Cannot purchase stock video

  • September 29, 2022
  • 2 replies
  • 162 views

I am trying to buy this video https://stock.adobe.com/be_fr/video/trees-in-background-behind-overgrown-wild-field-on-winter-day-graded-still-shot/331348851?asset_id=331348851

But I keep getting an error . It keeps saying after I click buy: We're sorry, but a system error has occurred. If you don't receive a payment confirmation email within the next few minutes, please try again or contact Customer Service.

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2 replies

WendellaBee
Adobe Employee
Adobe Employee
September 29, 2022

@AnnVdB1986  could you try licensing a video again? Let me know the result please.

WendellaBee
Adobe Employee
Adobe Employee
September 29, 2022

@AnnVdB1986 we are experiencing some issues with license purchases at the moment. The team is investigating. I'll provide an update when this is resolved.